- How can I track my order?
- My order was dispatched but has not arrived
- What can I do if I entered the wrong delivery address?
- Why is my order taking longer than specified?
- Where does QNL ship from?
- I entered the wrong shipping address, can you help?
- Where can I find your products? How can I place an order?
- What materials do you use to make your products?
- Is your manufacturing process ethical?
- Is your manufacturing process sustainable?
- How do I know my size?
- How can I get notifications regarding restocks and new releases?
Returns / Refunds
- Can I return or exchange my order?
- What can I do if my product is faulty?
- Can I cancel or change my order?
- Where is my refund?
- What can I do if I made a duplicate order?
- What can I do if my parcel is missing some of the items I ordered?
Orders & Payments
- Why is my payment failing?
- Where is my order confirmation email?
- What methods of payment do you accept?
Still have questions?
We're happy to help with whatever questions you have! You can submit a customer support ticket here.