FAQ

Shipping

• How can I track my order?
• My order was dispatched but has not arrived
• What can I do if I entered the wrong delivery address?
• Why is my order taking longer than specified?
• Where does QNL ship from?
• I entered the wrong shipping address, can you help?

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QNL

• Where can I find your products? How can I place an order?
• What materials do you use to make your products?
• Is your manufacturing process ethical?
• Is your manufacturing process sustainable?
• How do I know my size?
• How can I get notifications regarding restocks and new releases?

Returns / Refunds

• Can I return or exchange my order?
• What can I do if my product is faulty?
• Can I cancel or change my order?
• Where is my refund?
• What can I do if I made a duplicate order?
• What can I do if my parcel is missing some of the items I ordered?

Orders & Payments

• Why is my payment failing?
• Where is my order confirmation email?
• What methods of payment do you accept?