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  1. QNL
  2. FAQ

FAQ

Shipping

  • How can I track my order?
  • My order was dispatched but has not arrived
  • What can I do if I entered the wrong delivery address?
  • Why is my order taking longer than specified?
  • Where does QNL ship from?
  • I entered the wrong shipping address, can you help?
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QNL

  • Where can I find your products? How can I place an order?
  • What materials do you use to make your products?
  • Is your manufacturing process ethical?
  • Is your manufacturing process sustainable?
  • How do I know my size?
  • How can I get notifications regarding restocks and new releases?

Returns / Refunds

  • Can I return or exchange my order?
  • What can I do if my product is faulty?
  • Can I cancel or change my order?
  • Where is my refund?
  • What can I do if I made a duplicate order?
  • What can I do if my parcel is missing some of the items I ordered?

Orders & Payments

  • Why is my payment failing?
  • Where is my order confirmation email?

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