Customer Support
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What can I do if my parcel is missing some of the items I ordered?
Please check your confirmation email against the product description for the guide you purchased and/or the FAQ page on our website to make sure items are missing. If an item you have ordered is ...
Why is my order taking longer than specified?
All deliveries are handled by our chosen courier service. Therefore we may not be able to give you a specific answer, however, the following situations can sometimes cause deliveries to take a l...
My order was dispatched but has not arrived
Once your order is dispatched, you can track it online using the information provided in your dispatch confirmation email. If the courier's online tracking is not updating, please see here. If the ...
What can I do if my product is faulty?
Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact our support team with the following information: A full descripti...
Where can I find your products? How can I place an order?
You can find our products here. Just click on any item to see more information about it, select your size, and use the “Add to Cart” button to select the ones you would like to purchase. Once you...
I entered the wrong shipping address, can you help?
Our fulfilment centre processes orders as quickly as possible, so it is likely that we will not be able to amend your delivery address once your order has been placed. For this reason, please doubl...
Is your manufacturing process ethical?
We believe that making good quality products need not come at the expense of others. We have handpicked our manufacturing partners due to their long standing record of quality, innovation, environm...
Is your manufacturing process sustainable?
We're a small business, always striving to improve our processes. We manufacture in small quantities to avoid waste and send our garments in biodegradable mailing bags. We hope to grow our sustaina...
What materials do you use to make your products?
Tee - 100% Premium cotton Hoodie and Joggers - 100% Heavy-weight Cotton
What can I do if I made a duplicate order?
If you have purchased the same physical product(s) more than once please contact our team immediately by submitting a ticket from here and see if they can cancel the duplicate order for you. Plea...