Customer Support

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  • My order was dispatched but has not arrived

    Once your order is dispatched, you can track it online using the information provided in your dispatch confirmation email. If the courier's online tracking is not updating, please see here. If the ...

  • Why is my order taking longer than specified?

    All deliveries are handled by our chosen courier service. Therefore we may not be able to give you a specific answer, however, the following situations can sometimes cause deliveries to take a l...

  • I entered the wrong shipping address, can you help?

    Our fulfilment centre processes orders as quickly as possible, so it is likely that we will not be able to amend your delivery address once your order has been placed. For this reason, please doubl...

  • Is your manufacturing process ethical?

    We believe that making good quality products need not come at the expense of others. We have handpicked our manufacturing partners due to their long standing record of quality, innovation, environm...

  • Is your manufacturing process sustainable?

    We're a small business, always striving to improve our processes. We manufacture in small quantities to avoid waste and send our garments in biodegradable mailing bags. We hope to grow our sustaina...

  • What materials do you use to make your products?

    Tee - 100% Premium cotton Hoodie and Joggers - 100% Heavy-weight Cotton

  • Why is my payment failing?

    There are several reasons a payment might fail. The following items are the most common reasons for a failed payment, and what you can do to fix them. Before/when purchasing, please always ensure ...

  • Where is my order confirmation email?

    Please check the email account used to complete your order.   Your order (as well as dispatch) confirmation email should be there.   If you can’t find your email, please: Search your inbox for "QN...

  • Where is my refund?

    Once we receive your items, we'll process your return and issue a refund to your original form of payment, usually within two to five business days. We'll send you an email to let you know we've is...

  • What can I do if my product is faulty?

    Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact our support team with the following information:     A full descripti...